The MOKE website enables customers to place a reservation fee for a vehicle in the UK, France, and America.
MOKE Reservation Fee
You may request a refund of the Reservation Fee at any time in writing prior to confirming your order. Refunds can only be made to the individual who has paid the Reservation Fee and will only be made to the card used to pay the Reservation Fee. We will endeavour to refund your Reservation Fee within 14 days of receipt of your written request.
The MOKE Retail Partner will decide whether or not to accept an order for your MOKE from you. There is no obligation for the MOKE Retail Partner to accept an order. The MOKE Retail Partner will notify MOKE in such cases and the Reservation fee will be promptly refunded if it decides not to do so.
If it does accept your order, the order will be on the MOKE Retail Partner’s Order Terms and Conditions which it will provide to you. The MOKE Retail Partner will at the same time either confirm the price stated on our website or notify you of any change resulting from events outside MOKE’s control.
At that point you will be asked to confirm your order or to withdraw. Once you have confirmed, you will be bound by the Order Terms and Conditions and will only be able to cancel if allowed to do so by the Order Terms and Conditions. The MOKE Retail Partner may ask you for a deposit under the Order Terms and Conditions. Any such deposit is in additon to to your Reservation Fee. The Order Terms and Conditions will also govern the payment or refund of any additional fee, tax or deposit that the MOKE Retail Partner that the MOKE Retail Partner might or might not require. The balance of the purchase price of the MOKE will be due upon completion of production of the MOKE and prior to its registration and delivery.
Where a Reservation Fee is refunded to you, we will only be liable for the sum paid. We will not be obliged to pay you interest of any kind in respect of the period of time during which we hold the Reservation Fee. We accept no liability for interest even where you have used credit to pay the Reservation Fee.
Our maximum liability to you under these terms and conditions will be an amount equal to the Reservation Fee that you have paid to us. We may retain your Reservation Fee if you fail to respond to us within six (6) months of us contacting you to discuss your MOKE details or we are unable to contact you within that period having made reasonable efforts to do so. It is therefore very important that you inform us if your contact details change after you make your reservation.
Any marketing materials indicating specification, options, or performance are indicative only and are subject to change prior to the order for your MOKE being confirmed by you.
These terms and conditions govern your payment of the Reservation Fee only. Any order for a MOKE will be on the Order Terms and Conditions and the MOKE Retail Partner is responsible for fulfilment of all supplier obligations imposed by the Order Terms and Conditions.
We vary our terms and conditions without notice, from time to time so please review them each time that you visit this site.
These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.